Measuring Integration ROI (IT Toolbox Blogs)

While integration middleware may simply be justified as a cost of doing business, the truth is that with the right middleware platform your business can achieve the connectedness it needs to actually generate a Return On Investment (ROI).


While TCO analysis may be sufficient in some business scenarios to justify the integration of systems such as ERP, CRM and eCommerce platforms, the business analyst or system architect proposing a middleware platform solution, whether cloud, on-premise or hybrid, can also provide a Return On Investment justification for such a project.


A number of pertinent questions should help drive the ROI analysis. Answers to these questions can be found when engaging in use case interviews with stakeholders and line-of-business managers.


1.       Where are the current gaps in business processes caused by disconnected enterprise applications? Survey your enterprise application portfolio and identify applications with overlapping logical data sets and disconnected business processes. Perform a gap analysis that specifies each business process in its current state.


2.       What is the cost of disconnected business processes? Look for costs associated with duplicate data entry, delays in turnaround times, manual errors and lost opportunities.


3.       How will integration of business processes enhance revenues? More efficient business processes can increase revenues. This occurs by creating improved customer experiences, increasing sales and marketing efficiencies, being able to offer more competitive pricing, and accelerating brand delivery. Revenue enhancements are especially likely with CRM integration. Frequently, the sales and marketing stack of solutions is comprised of multiple enterprise applications on-premise and in the cloud as well as multiple SaaS applications and online services.


4.       Analyze the planned future state of enterprise business processes with the use of an improved middleware platform. Middleware benefits are typically delivered in discrete projects centered around one or a few related business processes. Rolling out these projects over time will lead to increasing returns as you take greater advantage of your middleware platform’s capabilities for integration.


Don’t hesitate to contact me if I can assist your business in conducting n integration middleware platform ROI analysis. Organizations that take the time to conduct an integration ROI analysis will be well rewarded.

 

  

 

 
integration roi
 
middleware roi
 
integration middleware roi
 
integration middleware tco
 
integration gap analysis
 
middleware platform
 
glenn johnson
 
blog
 
glenn johnson blog

Source: SANS ISC SecNewsFeed @ May 4, 2017 at 10:12PM

0
Share