The increased need for security, speed and better communication is fueling the evolution of voice over Internet protocol services. Here’s what to expect for VoIP in 2017 and beyond:
1. Heightened Security Measures
Cyber-attacks and data breaches have all become too common. In fact, the past decade has seen more than 17,000 companies affected by security breaches globally, with about 24 percent of those companies being the targets of cybercriminals in 2016 alone. Moreover, the issue is expected to increase and has prompted enterprise leaders and CIOs to come up with a strategy to mitigate threats to cybersecurity, especially since it is one of their top concerns.
VoIP services are equally threatened. Weak links in coding can leave VoIP systems vulnerable to hackers and cyber-attacks. Moreover, the use of VoIP services for business is becoming increasingly popular. That means sensitive information is being shared over networks, which makes it vital to have them as secure as possible. Expect to see increased efforts to strengthen security of VoIP services in 2017.
2. The Emergence of 5G Mobility and Mobile VoIP
Thanks to the prevalence of sensors and advanced technology that drives the Internet of things (IoT) revolution, 5G mobility is projected to emerge by 2020. It also stands to change VoIP services through powering mobile VoIP by offering faster connection for smartphone users that take advantage of VoIP services with their mobile devices. You can also benefit from the use of mobile VoIP and 5G technology’s emergence because 5G will help reduce latency and improve quality, which enhances the customer experience for such activities as conference calls and interviews.
3. CRM-ERP Integration
Having access to customer information is vital for following up with leads and reaching out to past clients. Customer relationship management systems and enterprise resource planning systems help to facilitate these relationships but can be even more powerful when integrated with VoIP.
VoIP offers the chance to improve customer relationships by streamlining contact processes when all communication is easily accessible from one system. Moreover, integrating VoIP services with CRM and ERP systems can help enhance employee engagement, improve data collection and reduce operating costs. That’s why you can expect to see a push for VoIP with CRM and ERP integration in 2017.
4. Improved Flexibility
Having flexibility is vital for operating a business, especially when travel is involved. VoIP services help to power essential applications that allow for video conferencing and screen sharing, two valuable business activities for remote workers and executives that handle business from abroad or on the go.
VoIP services are expected to improve flexibility with the help of the cloud. Cloud-based VoIP PBX is forecasted to be an integral part of enhancing operational flexibility by harnessing the power of Wi-Fi industrial routers and bypassing networks to ensure consistent data connections that enable meetings and discussions while you’re on the go.
Driving your business forward with VoIP services in 2017 will call for paying attention to the trends that will affect the industry. VoIP services will bring forth improvement in profits for enterprises, with the emergence of 5G technology, mobility, CRM and ERP integration, and heightened security measures. While all of the technology may not be available to date, it is still important for you and your team to stay current on the trends.
Source: SANS ISC SecNewsFeed @ March 2, 2017 at 05:12PM