Voice over Internet Protocol, or VoIP, is increasing in popularity as businesses realize the convenience and potential cost savings over traditional landline services. The increased demand is creating trends that will force rapid improvement in available technologies, making VoIP the new standard in voice communications. The following are five such trends that will render business landlines obsolete.
1. 5G Technology
5G technology will begin rolling out in 2017, although it’s not anticipated to be widely available until 2020. Rapid adoption of VoIP by businesses, especially mobility businesses, will cause strain to networks, and ultimately it will affect speeds and data transfers. With speeds up to 10 times faster than current 4G technology, 5G will be a game-changer for mobile VoIP users.
2. Enhanced Security
The Cloud is expected to be a major target for hackers and security breaches throughout 2017, according to McAfee’s 2017 Threat Predictions Report. Increased demand for services will ensure VoIP providers enhance their security measures to reduce the potential for damage to their customer bases. As a result, providers will offer better, robust and built-in security measures, and they will make greater investments in comprehensive protection. This trend will benefit current VoIP users and will make the service more attractive to new customers.
3. Economic Benefits to Increased Users
According to the economic principles of supply and demand, technologies will improve and come down in price as more businesses take advantage of VoIP services. Research firm Juniper estimates the number of users will surpass one billion in 2017; already, phone manufacturers are stepping up to ensure their devices are compatible. VoIP providers will look to enhance their services and become more competitive with pricing to gain their market share.
4. Mobile Advancements
Mobility is a trend that continues to reshape business environments, and VoIP is making that change easier than ever. Unlike outdated call-forwarding services used on landlines, VoIP allows seamless calling to and from any device connected to the network. Users can set calling hours or activate voice mail services from the dashboard, or they can choose to answer calls from business phone numbers while they are away from the office. As more businesses take advantage of mobile VoIP services, providers will continue to make advancements, allowing for unprecedented freedom in conducting business outside of the office environment.
5. Greater ERP Integration
Cloud-based enterprise resource planning (ERP) software and customer relationship management (CRM) tools are making VoIP particularly attractive to businesses. VoIP allows for integration with many cloud applications, thus automating data collection from calls. As the need for integration capabilities increases, VoIP providers will develop innovations to meet the demand. This trend will allow for a level of data sharing and flexibility that is impossible to achieve with landlines.
These are five of the biggest trends that will reshape VoIP services and make them more attractive to businesses, rendering landlines obsolete. Making the transition from traditional phone services to a VoIP system offers significant benefits that will only increase as more users adopt the services. As with any high-growth industry, there is potential for many smaller trends to greatly influence how fast the technologies improve and grow. At a bare minimum, 2017 promises to an exciting year for innovation in VoIP technologies for providers, users and businesses.
Source: SANS ISC SecNewsFeed @ March 2, 2017 at 05:12PM