Millennials. That group of up-and-comers that expects everything and is willing to provide very little in return—at least, that’s the reputation Millennials have. They are, in fact, a group of young people entering the workforce set to overtake Baby Boomers and GenXers in the next decade. They have brilliant minds, and they’re the first generation to come into the workforce that has been raised with technology. But they have high expectations, and that is a driving force for change. The question is, What do these expectations mean for enterprise resource planning (ERP)?
Flexibility Is Key
One key expectation the workforce has for Millennials is their desire for flexibility. This group of people wants the freedom to work when they want, from the most convenient location. For organizations, that means systems that are as flexible as the workforce will be. ERP applications will need integrated, secure access for distance as well as the ability to provide real-time data updated frequently. Millennials will also demand better user interfaces. They’re not willing to use some clunky workaround to get the data required to make decisions. Instead, they’ll demand an ERP solution that provides a highly tweakable user dashboard that provides role-specific data and doesn’t clutter their workspace or their minds with unnecessary clutter.
Collaboration Is Second Nature
Millennials are the generation of instant communication. They have tribes, and they have grown to rely on those tribes for missing information, encouragement, daydreaming, and brainstorming. In the realm of ERP, instant communication takes on the mantel of collaboration, and Millennials will require the same social media-esque functionality from an ERP application. For example, if a question arises when a Millennial is looking at a report, rather than wait until a meeting, it’s easier to fire off an instant message, get an instant response, and move on. For Millennials to adopt an ERP application, there will need to be collaboration and communication tools, and they need to be tools the group will use.
That means instant forms of communication. Millennials don’t want to have a face-to-face meeting or a conference call. They may even prefer to avoid web conferences unless they’re necessary. It may seem demanding, but in the mind of a Millennial, those are all activities that waste time. They would rather have the instant communication that fits into their workflow and keep moving so they can finish working and get back to their lives.
Tools That Work
If it sounds like the Millennial generation is going to be demanding, that’s because it is. Millennials will also likely be the highest performing workforce we’ve ever seen. They are so indoctrinated in technology that they’re always looking for the fastest and easiest way to use a tool to achieve the desired results. For ERP, that means greater efficiencies and increased innovations because this next generation brings to the table a fresh perspective and a desire to accomplish goals in the fastest, easiest way possible.
About the Author
Jerri Ledford has been writing about business technology for more than 20 years. Her articles, profiles, news stories, and reports have appeared in such venues as Intelligent Enterprise, Network World, Information Security Magazine, DCM Magazine, and CRM Magazine. She develops and teaches technology courses for enterprises such as Sony, HP, and CNET and is the author of 19 business technology books, including Google Analytics and The SEO Bible. Jerri is a Studio B analyst.
ERP; ERP millennials; mllennial expectations
Source: SANS ISC SecNewsFeed @ February 22, 2017 at 01:09PM