NetSuite Embraces Cloud Communications (IT Toolbox Blogs)

Facebook Messenger Adds Group Calling


A recent market research report placed the value of the global VoIP services market in 2015 at some $86 billion, with the prediction that it will hit almost $200 billion by 2024. The unified communications market is forecast to reach $96 billion by 2023. Whatever the final numbers turn out to be, the transition to IP communications seems inevitable.


VoIP continues to evolve on the social scene. Facebook is expanding the communications features available to their members. It was just three years ago that Facebook rolled out a Voice over IP feature enabling their users to easily place member-to-member audio calls over any broadband Internet connection.


Now the Facebook Messenger platform has added a free “group calling” feature for both Android and iOS devices. The new feature can manage group conference calls with up to fifty participants. It will even keep track of who joins or leaves the call, and provides callers with a virtual mute and speakerphone button.


Mission Critical VoIP


Over the last forty six years, Quintron Systems has grown into one of the world’s leading producers of VoIP advanced mission-critical voice systems for the space launch industry. At the top of Quintron’s current product line is an industry-specific client-server IP system called DICES VoIP. DICES VoIP already provides communications support at virtually every U.S. rocket launch operations center. Now it has been selected for use at the new STRATCOM Global Launch Operations Center under construction at Offutt Air Force Base in Omaha.


During a rocket launch, the DICES VoIP audio design will provide command center operators with simultaneous access to incoming secure phones integrated with computer-based audio traffic.


NetSuite Embraces Cloud Communications


NetSuite, one of the world’s top providers of enterprise software, has replaced all of their legacy communication systems with an enterprise-class business telephony service. With 8×8 as their global cloud communications partner and provider, NetSuite is migrating their entire phone service to the cloud. With 8×8’s Virtual Office, NetSuite also garners a solid feature set that includes auto attendants, an online dashboard, soft phones and mobile apps, chat, third party CRM and ERP integration, and powerful analytics.


The new communications system will serve some 4,500 employees worldwide, with an initial deployment spanning three countries, including large offices in the Philippines. The remaining locations should be fully deployed by the end of this year.


Social Security Retires Analog Phone Network


Avaya specializes in telephony solutions focused on customer engagement across multiple channels and devices. To provide an even better customer experience, Avaya has amped up their mobile products with the release of the latest customer engagement solution, Avaya Aura Experience Portal (7.1). This new iteration integrates self-service mobile applications and on-demand live assistance to a contact center agent.


With the new mobile self-service, information from all customer communications, including voice, SMS, and email channels is automatically integrated into the system in real time. One huge communications customer just processed their 500 millionth call through telephony solutions provided by Avaya. For decades, the U.S. Social Security Administration (SSA) Social Security relied on a conventional PBX phone framework. By 2007, that framework could no longer handle the agency’s 1,600 offices, each operating with their own aging PBX hardware.


That was when the SSA began working with Avaya on a project called the Telephone System Replacement Program. Their goal was to modernize the entire telecom system. The agency worked with Avaya to create a cutting-edge IP telephony network capable of handling some 400,000 daily calls. Because the SSA was able to streamline and consolidate all of their systems, costs were cut by as much as 50 percent per location.


A typical SSA business office used to need 40 analog lines from the local phone company at a cost of $40 a month per line. The new VoIP solution made it possible to eliminate all but eight of those lines. Today the entire SSA runs on a carrier-grade, enterprise solution that is government-owned and Avaya-managed, end-to-end.


Going forward the Social Security Administration plans to increase the use of soft phones, teleworking and enhanced VoIP capabilities.


About the Author

 HankHenry Kaiser has been reporting on and producing television programming about technology since 1996, first as a producer for CNET and then ZDTV, where he earned a Ziff-Davis Chairman’s Circle award. When ZDTV re-launched as techtv he became Executive Supervising Producer for all primetime production. Henry also created and produced hour-long programming about new technologies for The History Channel.

Source: SANS ISC SecNewsFeed @ May 31, 2016 at 06:15PM